This instructor-led, live training in Helsinki (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.
By the end of this training, participants will be able to:
Understand key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
This training is designed for professionals who already hold an ITIL® 4 Foundation certification and want to update their knowledge to the latest ITIL® 5 framework. It provides a focused and efficient transition, highlighting the key differences, new concepts, and expanded practices introduced in ITIL® 5.
Designed for IT staff and management in Helsinki, this course provides a holistic understanding of IT Service Management and prepares candidates for the ITIL 4 Foundation exam, covering key concepts, guiding principles, and essential practices to enhance value delivery.
This training provides a comprehensive introduction to ITIL® 5 - the modern framework for managing digital products and services in today’s fast-changing environments. It equips participants with a solid understanding of how organizations can create value through effective service management and collaboration.
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Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
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