Course Outline

ITIL 4®  OVERVIEW
  • Introduction to ITIL® 
  • Key Concepts of ITIL® 
THE ITIL®  FRAMEWORK
  • The Four Dimensions of Service Management
  • The ITIL®  Service Value System
 THE ITIL®  GUIDING PRINCIPLES
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
  • Governance
  • The Service Value Chain
  • Continual Improvement
KEY ITIL PRACTICES
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
OTHER ITIL PRACTICES AND PREPARING  TO THE EXAM
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

 

ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

 

Requirements

NA

 14 Hours

Number of participants



Price per participant

Testimonials (5)

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