Configuration Management Training in Helsinki

This instructor-led, live training in Helsinki (online or onsite) is aimed at system administrators who wish to learn about Microsoft Endpoint Configuration Manager (MECM) and use it to manage infrastructures.

By the end of this training, participants will be able to:

• Learn about Microsoft Endpoint Configuration Manager and how it works.
• Understand and configure discovery methods.
• Configure MECM client policies.

Course objectives: Understand the basics of Ansible Learn how to install and configure Ansible Explore the core components of Ansible: Playbooks, Modules, and Inventory Implement automation tasks using Ansible Execute Ansible Playbooks to manage and automate remote servers

This instructor-led, live training in Helsinki (online or onsite) is aimed at DevOps engineers, developers, and SysOps administrators who wish to maximize the tools and features made available through the Ansible project for the advancement of organizational IT infrastructures and processes.

Simultaneously, they can utilize the opportunity to carry out complex Ansible implementations for large-scale applications while employing its open-sourced tower for optimized DevOps management and collaboration functions.

By the end of this training, participants will be able to:

• Install and configure Ansible along with other open-source tools and resources.
• Establish a centralized system for DevOps management using Ansible project features.
• Operate automation tools and advanced resources of Ansible to achieve CI/CD approach.
• Execute better SysOps methods using Ansible's collaborative features for management of larger teams.
• Enhance DevOps tasks execution within the organization and optimize existing ones.
• Integrate Ansible with external platforms and leverage other Ansible tools for the organization's advantage.

This instructor-led, live training in Helsinki (online or onsite) is aimed at system operators and administrators who wish to use Foreman and Katello to manage and monitor their servers and infrastructures.

By the end of this training, participants will be able to:

• Set up Foreman to automate provisioning and configuration of systems.
• Install Katello to implement its content management features to create, organize, and manage repositories.
• Track infrastructure changes using Foreman's reporting and monitoring features.

This instructor-led, live training in Helsinki (online or onsite) is aimed at system administrators who wish to use Microsoft SCCM to manage infrastructures.

By the end of this training, participants will be able to:

• Use the Configuration Manager console for infrastructure management.
• Configure public key infrastructures to secure Microsoft SCCM.
• Perform advanced application deployment and troubleshooting.

Zammad is a modern, web-based, open-source helpdesk and customer support system. It unifies tickets from email, chat, phone, and social media into a single queue, providing a self-hosted alternative to Zendesk, Freshdesk, and ServiceNow that keeps customer data within your infrastructure.

This instructor-led, live training (online or onsite) is aimed at intermediate support managers and system administrators who wish to use Zammad to replace cloud helpdesk platforms with a self-hosted, sovereign ticketing system.

By the end of this training, participants will be able to:

• Install Zammad from packages or Docker with PostgreSQL.
• Configure email, chat, and API channels for ticket ingestion.
• Design workflows, escalations, and SLA timers.
• Set up role-based access, groups, and organizations.
• Integrate with knowledge base, reporting, and webhooks.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.