Course Outline


  • Overview of Unified Communications
  • Introduction to CUCM v12.x
  • Architecture and deployment models

Initial Configuration of CUCM

  • CUCM installation and setup
  • Basic configuration
  • User management

Call Routing Basics

  • Understanding dial plans
  • Implementing route patterns
  • Call routing components

Advanced Call Routing

  • Class of control (CoS) and partitions
  • Time-of-day routing
  • Tailoring routing for specific needs

Features and Services

  • Call park, pickup groups, and hunt pilots
  • Implementing call forwarding and transfer
  • Configuring voice mail integration

Media Resources

  • Understanding media resources
  • Configuring conference bridges
  • Managing music on hold

Quality of Service (QoS)

  • Basics of QoS in voice networks
  • Implementing QoS in CUCM

Security in Unified Communications

  • Security best practices
  • Implementing secure SIP and SRTP
  • Certificate management

Unified Communications Mobility

  • Mobile Connect
  • Cisco extension mobility
  • Device mobility

Troubleshooting and Maintenance

  • Basic troubleshooting techniques
  • Backing up and restoring CUCM
  • Upgrading and patch management

Summary and Next Steps


  • Basic understanding of networking concepts
  • Familiarity with Cisco IOS


  • Network engineers
  • IT professionals
 35 Hours

Number of participants

Price per participant

Testimonials (4)

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