Course Outline
Introduction
- Overview of Unified Communications
- Introduction to CUCM v12.x
- Architecture and deployment models
Initial Configuration of CUCM
- CUCM installation and setup
- Basic configuration
- User management
Call Routing Basics
- Understanding dial plans
- Implementing route patterns
- Call routing components
Advanced Call Routing
- Class of control (CoS) and partitions
- Time-of-day routing
- Tailoring routing for specific needs
Features and Services
- Call park, pickup groups, and hunt pilots
- Implementing call forwarding and transfer
- Configuring voice mail integration
Media Resources
- Understanding media resources
- Configuring conference bridges
- Managing music on hold
Quality of Service (QoS)
- Basics of QoS in voice networks
- Implementing QoS in CUCM
Security in Unified Communications
- Security best practices
- Implementing secure SIP and SRTP
- Certificate management
Unified Communications Mobility
- Mobile Connect
- Cisco extension mobility
- Device mobility
Troubleshooting and Maintenance
- Basic troubleshooting techniques
- Backing up and restoring CUCM
- Upgrading and patch management
Summary and Next Steps
Requirements
- Basic understanding of networking concepts
- Familiarity with Cisco IOS
Audience
- Network engineers
- IT professionals
Testimonials (4)
Experience of the trainor and interaction
Michael Angelo - Metropolitan Bank and Trust Company
Course - Cisco CCNA Syllabus in 5 Days
Information about new application and updates from cisco
Muhammad Al-Hafidzi - Unit4 Business Software Holding B.V.
Course - Cisco ASA/Pix Operation
good knowledge of technical issues, very detailed explanation of topics
Marcin Brzozowski - Asseco Business Solutions S.A.
Course - Deploying a Cisco SD-WAN
Hands on and setup were nicely done and practical knowledge thoroughly imparted. Trainer was really helpful throughout.